Terms of Service

1. Acceptance and eligibility

These Terms govern your use of Fiava. When Fiava presents a checkbox asking you to accept these Terms, including at paid checkout, you agree by selecting it. If you use Fiava after receiving clear notice of these Terms, that use also indicates agreement to the extent permitted by applicable law. Our Privacy Policy explains data handling; it is a notice, not a substitute for any consent the law separately requires. If you do not agree, do not use Fiava.

You must be at least 18 years old and legally able to enter a contract. If you use Fiava for a company or other organization, you represent that you are authorized to bind it, and “you” includes that organization. You may use Fiava only where the service and these Terms are lawful.

2. The service and its use of AI

Fiava is a creative service that turns an idea you provide into a video. The available formats, options, and prices are the ones shown in the service when you make a request. A feature is available only when Fiava actually presents it to you; examples or previews are not a promise that every feature will always remain available.

Fiava uses automated systems and third-party AI providers to interpret your idea and generate output. An automated intake or safety check may ask for clarification or refuse a request. Provider safety systems may also refuse it. AI output is probabilistic: it may be inaccurate, incomplete, unexpected, or similar to material generated for someone else. You must review output before relying on, publishing, or using it commercially.

Every video delivered through Fiava is AI-generated. Do not present synthetic content as an authentic recording of a real person or event. Preserve provenance or disclosure markings included with an output. Google states that Veo output carries its invisible SynthID watermark; Fiava also identifies completed video as AI-generated in the service. You must add any further disclosure required by the context or applicable law.

3. Accounts

You need an account to use the product. Authentication is provided by WorkOS; Fiava does not receive your password. Keep access to your account secure, do not share it, and promptly contact support@fiava.ai if you believe it has been compromised. You are responsible for activity under your account unless applicable law provides otherwise.

Account information must be accurate and kept current. Fiava may rely on the email associated with your sign-in account for account notices. One person or organization may not create accounts to evade a suspension, usage limit, safety control, or other service restriction.

4. Subscriptions and payment

Paid offerings are described at purchase. Before you buy, the service shows what a plan includes; the checkout page shows the plan, its price, currency, billing interval, and the total then due. Stripe processes payment. Fiava does not receive or store your full card number, security code, or online-banking credentials.

Subscriptions

A subscription renews automatically for the interval shown at checkout until it is canceled. Stripe will charge the payment method on file. You may cancel through the billing portal in Settings. Cancellation normally takes effect at the end of the paid billing period, as the portal shows, and does not by itself create a partial-period refund. Mandatory cancellation and refund rights remain unaffected.

If a renewal payment fails, access and any new credits may be limited or paused. Fiava may retry the payment through Stripe and may end the subscription if payment remains due. A price increase applies no earlier than a later renewal after the notice required by applicable law; you may cancel before it takes effect.

Your credits

Each paid plan includes a number of credits each month, shared across every format Fiava offers. Formats cost different numbers of credits (a longer format costs more than a shorter one), so how many videos a plan makes depends on which formats you choose. The service shows the price of each format before you make anything, and shows your remaining credits while you use it.

Credits are a limited, revocable service entitlement, not money, stored value, property, or a currency. They have no cash value and cannot be sold, transferred, or redeemed for cash. Your credits cover the billing period shown with your plan and do not carry into the next period unless the service states otherwise. If Fiava later offers additional or promotional credits, the expiry that applies is the one shown when they are offered.

While a video is being made, Fiava sets aside the credits it will use. If Fiava can establish that the request was never submitted, failed, was canceled, or finished without producing a video, those credits are returned and the request does not count against your credits. If the outcome is uncertain (for example a provider result Fiava cannot yet confirm), they stay set aside while Fiava checks the result, and are returned once Fiava establishes that no video was produced. If the period they belonged to has already ended, they expire rather than returning to your balance. Contact support@fiava.ai if a request stays unresolved.

Taxes and chargebacks

Prices and any taxes Fiava is required to collect are displayed before you complete checkout. You are responsible for other taxes legally payable by you. If a payment is refunded, reversed, disputed, or charged back, Fiava may withdraw any unused credits attributable to that payment and may restrict the account while the matter is investigated. Fiava will not rewrite completed usage history.

5. Cancellations, refunds, and consumer rights

You may stop a generation only if Fiava presents a cancellation control and the request has not yet been submitted to the model provider. Closing a browser tab does not cancel a submitted request. After provider submission, the work generally cannot be recalled.

Except where these Terms or applicable law say otherwise, completed charges and credits already used are non-refundable. Contact support@fiava.ai about duplicate or unauthorized charges, a paid service Fiava did not provide, or another refund request. Approved payment refunds are issued through Stripe. Nothing here limits a statutory remedy for a service or digital product that does not conform to the contract.

European Union and United Kingdom consumers

If a mandatory 14-day withdrawal right applies, you may exercise it by sending a clear statement to legal@fiava.ai before the period ends. You do not have to use a particular form. If you expressly request immediate performance during the withdrawal period, applicable law may permit a proportionate charge for service already supplied. A withdrawal right for digital content ends on commencement only where the law permits and after the required express consent and acknowledgment. Fiava will not rely on a loss of that right unless the required disclosure and consent were obtained. Rights that cannot legally be waived always control over these Terms.

6. Your content and generated output

“Input” means ideas, text, images, or other material you provide. “Output” means the video and other material Fiava generates for you. As between you and Fiava, you retain your rights in Input. You grant Fiava a worldwide, non-exclusive, royalty-free license to host, copy, transmit, transform, and otherwise use Input and Output only as needed to provide, secure, maintain, and support the service, comply with law, and enforce these Terms. This license ends when the material is deleted, except for limited copies retained for legal, security, backup, or dispute purposes under the Privacy Policy.

To the extent Fiava obtains any transferable right in an Output created specifically for you, Fiava assigns that right to you upon delivery and payment. You may use that Output personally or commercially, subject to these Terms and third-party rights. Copyright and other protection for AI-generated material varies by jurisdiction and may depend on human authorship. Fiava does not promise that an Output is copyrightable, unique, non-infringing, or eligible for exclusive ownership.

You represent that you have the rights and permissions needed for your Input and the requested use, including rights relating to copyright, trademark, privacy, publicity, voice, and likeness. You are responsible for checking whether an Output can lawfully be used in your intended context. Fiava does not use customer Input or Output to train its own general-purpose AI models. Provider handling is described in the Privacy Policy.

7. Acceptable use

You must not use Fiava to create, request, distribute, or facilitate:

• sexual content involving a minor, or any exploitation or grooming of a minor;
• non-consensual intimate imagery, sexual violence, or sexualized impersonation;
• a realistic depiction, voice, or likeness of a real person without the rights, consent, or other lawful basis required for the intended use;
• fraud, scams, deceptive impersonation, fabricated evidence, or misleading synthetic media presented as a real event or communication;
• unlawful election interference, voter suppression, or materially deceptive civic information;
• unlawful hate, harassment, threats, targeted abuse, glorification of violent extremism, or instructions to cause serious harm;
• content that infringes intellectual-property, privacy, publicity, confidentiality, or other rights;
• any illegal activity or content prohibited by an applicable AI provider.

You also must not bypass access, safety, rate, billing, or security controls; probe or reverse engineer non-public systems except where law expressly permits; introduce malware; overload the service; scrape it; resell account access; or use bots or automation without Fiava’s written permission.

8. Safety, reports, and rights complaints

Fiava uses automated intake and safety checks, and providers use their own filters. These controls are not perfect and do not replace your responsibility. Fiava does not promise to pre-screen every request or Output. Authorized personnel may review the minimum necessary material when investigating a report, providing support, protecting users or the service, or complying with law.

Report abuse, intellectual-property concerns, privacy or likeness complaints, or unlawful content to legal@fiava.ai. Include enough information to identify the material, the right at issue, your contact details, and why you believe action is required. Fiava may remove or restrict material, preserve necessary evidence, notify the account holder, or refer a matter to a provider or authority as appropriate.

9. Fiava’s service and feedback

Fiava and its licensors retain all rights in the service, software, branding, designs, documentation, and materials Fiava provides, excluding your Input and assigned Output rights described above. These Terms give you a limited, personal, non-exclusive, non-transferable right to use the service while your account is active.

If you voluntarily provide product feedback, you allow Fiava to use it without restriction or payment. Do not put confidential information or third-party content in feedback. Fiava will not submit customer Input or Output as provider feedback without permission.

10. Privacy

The Privacy Policy explains the personal data Fiava collects, the purposes and legal bases, processors, international transfers, retention, and your rights. It is incorporated here for reference but remains a privacy notice rather than a contractual waiver of privacy rights.

11. Suspension and termination

You may stop using Fiava at any time and may request account deletion as described in the Privacy Policy. Canceling a subscription stops future renewal but does not by itself delete the account or content.

Fiava may restrict, suspend, or terminate access where reasonably necessary to address a serious or repeated breach, non-payment, fraud, security risk, legal requirement, or risk of harm to Fiava, a provider, users, or others. Where appropriate and lawful, Fiava will give notice and a reasonable opportunity to cure or appeal. Immediate action may be taken for urgent risk. Provisions that by their nature should survive, including payment obligations, ownership, disclaimers, liability limits, and dispute terms, do survive termination.

12. Availability and disclaimers

Fiava may change or discontinue features and does not promise uninterrupted service or a particular generation time. To the maximum extent permitted by law, the service and Output are provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, or that Output will satisfy your expectations. Fiava does not provide legal, medical, financial, or other professional advice.

This section does not exclude any guarantee, warranty, or remedy that cannot lawfully be excluded for a consumer.

13. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or lost profits, revenue, data, goodwill, or business opportunity, arising from Fiava or these Terms. Fiava’s aggregate liability for all claims arising in any 12-month period is limited to the greater of US $100 and the amount you paid Fiava during that period.

These limits do not apply to liability that cannot legally be limited, including where applicable death or personal injury caused by negligence, fraud or fraudulent misrepresentation, willful misconduct, or your mandatory consumer rights. Some jurisdictions do not permit particular exclusions, so they apply only to the extent lawful there.

14. Business-user indemnity

If you use Fiava on behalf of a business, you will defend and indemnify Fiava and its officers, directors, and employees from third-party claims, damages, and reasonable costs arising from that business’s Input, Output use, unlawful conduct, or material breach of sections 6 or 7. This section does not apply to an individual acting as a consumer, and it does not cover a claim caused by Fiava’s own breach or misconduct.

15. Governing law and disputes

These Terms are governed by the laws of the State of New Mexico and applicable United States federal law, without regard to conflict-of-law rules. Courts located in Bernalillo County, New Mexico have non-exclusive jurisdiction. Before filing a claim, either party may ask the other to try in good faith to resolve it for 30 days by using the contact details below.

If you are a consumer, this choice does not deprive you of mandatory protections of your habitual-residence law or a court forum available to you under mandatory law. These Terms do not require arbitration and do not waive participation in a class or representative action where such participation is otherwise permitted.

16. Changes to these Terms

Fiava may update these Terms to reflect service, legal, security, or business changes. The effective date appears at the top. For a material change, Fiava will provide the notice and renewed assent required by applicable law before the change applies. A change will not retroactively alter a completed purchase. If you do not accept revised Terms, stop using Fiava and cancel before the next renewal.

17. General terms

If a provision is unenforceable, it is modified only as much as necessary and the rest remains effective. A failure to enforce is not a waiver. You may not assign these Terms without Fiava’s consent; Fiava may assign them in connection with a merger, reorganization, financing, or sale of the relevant business, subject to applicable law. Neither party is liable for delay caused by events beyond reasonable control. These Terms, the purchase details, and incorporated policies are the agreement about Fiava and supersede earlier statements about the same subject.

18. Contact

⁨Fiava, Inc.⁩
⁨1209 Mountain Road Place NE, Suite R, Albuquerque, NM 87110, USA⁩
Support and billing: support@fiava.ai
Legal, rights, and notices: legal@fiava.ai